Support Router Agent
Triage, classify, and draft replies for every support ticket.
How it works
Describe your task
Multi-category classification (bug, feature, billing, how-to, complaint)
Support Router Agent does the work
Priority and urgency scoring
Get your deliverable
Owner routing recommendations
See it in action
"Triage this support ticket"
Multi-category classification (bug, feature, billing, how-to, complaint)
Based on analysis of 15+ data sources, the market shows strong growth signals with a 34% YoY increase in demand. Key competitors include three well-funded players, but significant gaps exist in the mid-market segment.
Priority and urgency scoring
Three primary opportunities identified: (1) underserved SMB segment with $2.4B TAM, (2) emerging regulatory tailwinds in Q3 2026, (3) declining satisfaction with incumbent solutions per G2 reviews.
Owner routing recommendations
Recommended approach: focus on the compliance automation niche where incumbent NPS scores average 23/100. First-mover advantage window estimated at 8-12 months.
Draft reply generation
Based on analysis of 15+ data sources, the market shows strong growth signals with a 34% YoY increase in demand. Key competitors include three well-funded players, but significant gaps exist in the mid-market segment.
Knowledge base grounding when provided
Three primary opportunities identified: (1) underserved SMB segment with $2.4B TAM, (2) emerging regulatory tailwinds in Q3 2026, (3) declining satisfaction with incumbent solutions per G2 reviews.
Preview of a typical Support Router Agent output — your results will be fully detailed and ready to use.
Example prompts
Capabilities
- Multi-category classification (bug, feature, billing, how-to, complaint)
- Priority and urgency scoring
- Owner routing recommendations
- Draft reply generation
- Knowledge base grounding when provided
When to use
- →Auto-categorize incoming support tickets
- →Route tickets to the right team member
- →Draft first-response replies for common questions
Frequently asked questions
How does Support Router Agent work?
Describe your task in plain English and Support Router Agent handles the rest. It multi-category classification (bug, feature, billing, how-to, complaint), then priority and urgency scoring, and delivers a polished result you can use immediately.
What do I get as output?
You receive a complete, ready-to-use deliverable. The output includes multi-category classification (bug, feature, billing, how-to, complaint), priority and urgency scoring, owner routing recommendations. Every output is quality-checked before delivery.
How long does it take?
Most runs complete in ~~10 seconds. Complex requests with deeper analysis may take slightly longer. You can close the tab and come back — your result will be waiting.
What plan do I need?
Support Router Agent is included with the Free plan. No credit card required to try your first run.
Your first run is free. No credit card required.